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Carl M Coppage

from Bolivar, MO
Age ~73
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Also known as:
Carl E, Debra Locke
Phone and address:
1571 S Georgia Dr, Bolivar, MO 65613
(417) 777-8410
Related to:
Mary L Schuster, 47Debra L LockeSandra K Coppage, 75Mariah L Locke, 45John W LockeSara M Gallivan, 50Jan M Thompson, 76Janell M Thompson, 71Margaret E Thompson, 64Cathy Clift, 70Dennis E Thompson, 76Jesse C Thompson, 42
Connected to:
Cynthia J Coppage, 73Joshua R Coppage, 43Michele R Coppage, 74Linda C Coppard, 57Aliff R Coppedge, 91Kenneth G Coppedge, 36Nicholas D Coppedge, 51Sarah E Coppedge, 42Shanety CoppedgeWalter L Coppedge, 71

Carl Coppage Phones & Addresses

  • 1571 S Georgia Dr, Bolivar, MO 65613 (417) 777-8410
  • 26407 Hickory Hills Dr, Harrisonville, MO 64701 (816) 887-5168
  • Kansas City, MO
  • Olathe, KS
  • Lenexa, KS
  • 2029 Wyandotte St APT 202, Kansas City, MO 64108

Work

Position: Service Occupations

Education

Degree: Bachelor's degree or higher

Publications

Us Patents

System And Method For Providing Service Assurance For Prepaid Telecommunication Services

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US Patent:
6366645, Apr 2, 2002
Filed:
Aug 31, 1999
Appl. No.:
09/386254
Inventors:
Minh Duy Khuc - San Jose CA
Carl Milton Coppage - Harrisonville MO
Assignee:
Sprint Communications Company L.P. - Kansas City MO
International Classification:
H04M 124
US Classification:
379 13, 379 1002, 37911401, 37911414, 379145
Abstract:
A prepaid service assurance system provides service assurance for a prepaid telecommunication system by generating a call to the prepaid telecommunication system. In response to the call, the prepaid service assurance system then receives an actual response from the prepaid telecommunication system and automatically compares the actual response with an expected response for the prepaid telecommunication system. In other embodiments, the prepaid service assurance system determines whether a modification action is needed based on the comparison of the actual response and the expected response. If the modification action is needed, the prepaid service assurance system identifies the modification action based on the determination that the modification is needed. Once the modification action is identified, the prepaid service assurance system transmits an instruction to provide the modification action for the prepaid telecommunication system.

Call Center Resource Processor

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US Patent:
6459788, Oct 1, 2002
Filed:
Apr 27, 1999
Appl. No.:
09/299391
Inventors:
Minh Duy Khuc - Overland Park KS
Carl Milton Coppage - Harrisonville MO
Bryce Alan Jones - Overland Park KS
Assignee:
Sprint Communications Company L.P. - Kansas City MO
International Classification:
H04M 300
US Classification:
37926509, 370352
Abstract:
The invention provides a call processing system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a call center resource processor that receives an address query from a communications system for an absolute address of a call center resource. The call center resource processor processes the address query to identify the absolute address. After identifying the absolute address, the call center resource processor generates an address response with the absolute address for the call center resource. The call center resource processor transmits the address response with the absolute address from the call center resource processor for the communications system to route the call using the absolute address. At the call center resource, no translation of the call is needed to direct the call to the calls final destination, an agent, interactive voice response, or voice response unit. Therefore, complex routing equipment at the call center resource can be eliminated.

Call Processing System For Handling Calls To A Call Center

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US Patent:
6473505, Oct 29, 2002
Filed:
Apr 27, 1999
Appl. No.:
09/300032
Inventors:
Minh Duy Khuc - Overland Park KS
Carl Milton Coppage - Harrisonville MO
Bryce Alan Jones - Overland Park KS
Assignee:
Sprint Communications Company L.P. - Overland Park KS
International Classification:
H04M 300
US Classification:
37926501, 37926509
Abstract:
The invention provides a call processing system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a call processing system that receives an initial signal, processes the initial signal to identify a call center resource processor, generates the address query for a call center resource processor, and transmits the address query from the call processing system. Once an address response from the call center resource processor including an absolute address for the call is received, the call processing system generates an instruction to cause a network element system to route the call to a call center resource with the absolute address. At the call center resource, no translation of the call is needed to direct the call to the calls final destination, an agent, interactive voice response, or voice response unit. Therefore, complex routing equipment at the call center resource can be eliminated.

System And Method For Providing Service Assurance For Prepaid Telecommunication Services

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US Patent:
6483909, Nov 19, 2002
Filed:
Jan 11, 2002
Appl. No.:
10/044485
Inventors:
Minh Duy Khuc - San Jose CA
Carl Milton Coppage - Harrisonville MO
Assignee:
Sprint Communications Company L.P. - Overland Park KS
International Classification:
H04M 1500
US Classification:
3791142, 379 102, 379 1001, 379 1002, 379 2902, 379145
Abstract:
A prepaid service assurance system provides service assurance for a prepaid telecommunication system by generating a call to the prepaid telecommunication system. In response to the call, the prepaid service assurance system then receives an actual response from the prepaid telecommunication system and automatically compares the actual response with an expected response for the prepaid telecommunication system. In other embodiments, the prepaid service assurance system determines whether a modification action is needed based on the comparison of the actual response and the expected response. If the modification action is needed, the prepaid service assurance system identifies the modification action based on the determination that the modification is needed. Once the modification action is identified, the prepaid service assurance system transmits an instruction to provide the modification action for the prepaid telecommunication system.

Call Center Communications System For Handling Calls To A Call Center

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US Patent:
6690664, Feb 10, 2004
Filed:
Apr 27, 1999
Appl. No.:
09/301381
Inventors:
Minh Duy Khuc - Overland Park KS
Carl Milton Coppage - Harrisonville MO
Bryce Alan Jones - Overland Park KS
Assignee:
Sprint Communications Company, L.P. - Overland Park KS
International Classification:
H04L 1266
US Classification:
370352, 370392, 370401, 37926501, 37922001, 379229
Abstract:
The invention provides a call center communication system to handle calls to a call center by obtaining absolute address for a call center resource from a call center resource processor prior to directing the call to the call center resource. The invention includes a first communication system that receives and processes the initial signal to select a call center resource processor and generates and transmits an address query for the call center resource processor. After receiving an address response including an absolute address for the call, the first communication system processes the address response to generate route information to cause a second communication system to route the call to a call center resource in call packets containing the absolute address. The first communication system transmits the route information including the absolute address for the second communication system. After receiving the call through the first communication system, the second communication system routes the call packets including the absolute address for the call center resource.

Call Processing System And Service Control Point For Handling Calls To A Call Center

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US Patent:
6731744, May 4, 2004
Filed:
Apr 27, 1999
Appl. No.:
09/300688
Inventors:
Minh Duy Khuc - Overland Park KS
Carl Milton Coppage - Harrisonville MO
Bryce Alan Jones - Overland Park KS
Assignee:
Sprint Communications Company, L.P. - Overland Park KS
International Classification:
H04M 300
US Classification:
37926501, 37926509, 37926502
Abstract:
The invention provides a call processing system to handle calls to a call center. The invention includes a call processing system that transmits a service control point (SCP) query for an SCP after receiving an initial signal for the call. The SCP then transmits an address query for the call center resource processor and receives an address response including the absolute address for the call from the call center resource processor. The SCP transmits an SCP response including the absolute address for the call processing system. The call processing system processes the SCP response to generate a route instruction to cause a network element system to route the call to a call center resource in call packets containing the absolute address. The call processing system transmits the route instruction for the network element system.

System And Method For Providing Prepaid Communications

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US Patent:
6741687, May 25, 2004
Filed:
Mar 4, 2002
Appl. No.:
10/090216
Inventors:
Carl Milton Coppage - Harrisonville MO
Assignee:
Sprint Spectrum L.P. - Overland Park KS
International Classification:
H04M 1500
US Classification:
3791142, 37911401, 37911415, 37911416, 37911417, 455406
Abstract:
A system and method for prepaid supported communications in a telecommunications network are described. One exemplary method includes establishing a data communication session between a first client device and a network server arranged to provide prepaid services to the first client device, detecting a prepaid call request to connect a call between the first client device to a second client device, and sending a prepaid status request message from the first client device to the network server via the control communication session. The method further includes receiving a prepaid status response at the first client device from the network server, determining if the first client device is authorized to make the prepaid call, and, if so, establishing a voice communication session from the first client device to the second cilent device.

System And Method For Providing Personalized And Customized Services For Call Center Customers Waiting In Queue

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US Patent:
6819759, Nov 16, 2004
Filed:
Jul 1, 1999
Appl. No.:
09/346757
Inventors:
Minh Duy Khuc - Overland Park KS
Carl Milton Coppage - Harrisonville MO
Assignee:
Sprint Communications Company, L.P. - Overland Park KS
International Classification:
H04M 300
US Classification:
379309, 379 8818, 37926502, 37926509, 37926601
Abstract:
For call center calls in queue, a queue system controls the provision of service information based on caller data. Service information such as advertising messages, audio entertainment, and interactive applications based on caller data creates a personalized and customized service for the customer. The queue system receives caller data for the call in the queue. Caller data is data related to the caller such as caller number, called number, and caller entered digits. The queue system then identifies the service information based on the caller data and provides the service information to the call in the queue. The queue system provides numerous advantages such as cost effective advertising, enhanced marketing campaigns targeting specific call center customers, improved customer satisfaction, and reduced rates of call abandonment for calls waiting in the queue.
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Carl M Coppage from Bolivar, MO, age ~73 Get Report