Resumes
Resumes
Consultant | Team Lead, Support Resolution Team
View pageLocation:
Austin, TX
Industry:
Information Technology And Services
Work:
Dell Technologies
Consultant | Team Lead, Support Resolution Team
Emc
Team Lead, Support Resolution Team
Dell Jan 2015 - Sep 2017
Resolution Manager
Dell Aug 2013 - Jan 2015
Enterprise Technical Support Senior Analyst - Team Lead
Dell Feb 2012 - Aug 2013
Enterprise Technical Support Analyst
Consultant | Team Lead, Support Resolution Team
Emc
Team Lead, Support Resolution Team
Dell Jan 2015 - Sep 2017
Resolution Manager
Dell Aug 2013 - Jan 2015
Enterprise Technical Support Senior Analyst - Team Lead
Dell Feb 2012 - Aug 2013
Enterprise Technical Support Analyst
Education:
University of Santo Tomas 1998 - 2003
Bachelors, Bachelor of Science, Psychology
Bachelors, Bachelor of Science, Psychology
Skills:
Technical Support
Call Centers
Troubleshooting
Service Delivery
Vendor Management
Computer Hardware
Process Improvement
Team Management
Servers
Customer Satisfaction
It Service Management
Data Center
Hardware
Active Directory
Coaching
Software Documentation
Customer Experience
Itil
Team Leadership
Networking
Escalation Resolution
Windows Xp
Windows 7
Contact Centers
Mentoring
Technical Training
Operating Systems
Windows
It Operations
Escalations Management
Customer Service
Call Centers
Troubleshooting
Service Delivery
Vendor Management
Computer Hardware
Process Improvement
Team Management
Servers
Customer Satisfaction
It Service Management
Data Center
Hardware
Active Directory
Coaching
Software Documentation
Customer Experience
Itil
Team Leadership
Networking
Escalation Resolution
Windows Xp
Windows 7
Contact Centers
Mentoring
Technical Training
Operating Systems
Windows
It Operations
Escalations Management
Customer Service
Languages:
English
Tagalog
Tagalog