Adam M Gsegner

16 Baronet Ct, Durham, NC 27701

Hospital & Health Care

PPD Feb 2008 - Sep 2011
Supervisor, Reporting and Analytics
PPD Feb 2005 - Feb 2008
Team Supervisor
PPD Mar 2003 - Jan 2005
Technical Specialist / Senior Technical Specialist
Lifewell Health Plans Nov 2001 - Jan 2003
Assistant Claims Coordinator

Customer Service
Training
Leadership
Six Sigma
Quality Assurance
Call Centers
Business Analysis
Program Management
Management
Crm
Leadership Development
Pharmaceutical Industry
Biotechnology
Performance Management
Cross Functional Team Leadership
Account Management
Salesforce.com
Call Center
Contact Center Management
Contact Centers
Data Analysis
Operations Management
Fda Gmp
Contact Center Operations
Customer Contact
Instructor Led Training
Hands on Training
Personnel Supervision
Staff Development
Client Liaison
Project Management
Curriculum Development
Key Performance Indicators
Adverse Events

Environment
Arts and Culture

Targeted Selection: Interviewer

Pharmaceutical Product Development

Feb 2008 to Sep 2011
Supervisor, Reporting and Analytics
Pharmaceutical Product Development

Feb 2005 to Feb 2008
Team Supervisor
Pharmaceutical Product Development

Mar 2003 to Jan 2005
Medical Communications Specialist
Lifewell Health Plans
Atlanta, GA
Jan 2001 to Aug 2003
Assistant Claims Coordinator

MERCER UNIVERSITY
Macon, GA
Sep 1997 to May 2001
Bachelor of Arts in Communications

Interaction Technology, Business Analysis, FDA GMP, Customer Satisfaction Enhancement, Contact Center Supervision, Client Liasion, Teambuilding & Training, Leadership Development, Workflow Management