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Alain C Stephan

from Glenview, IL
Age ~47
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Also known as:
Alain Charles Stephan, Alain M Stephan, Alan Stephan, Alain Stephen
Phone and address:
830 Surrey Ln, Glenview, IL 60025
(847) 998-7428
Related to:
Jean L StephanPaul Leski, 34Amanda Kopacz, 33Michelle Stephan, 55Crystal Stephan, 47
Connected to:
Anna M Stephanie, 86Bill Stephano, 73Boyd C Stephan, 52Bret M Stephan, 53Carl R Stephan, 38Catherine N Stephany, 58Cynthia L Stephan, 61Dennis K Stephano, 49Doug StephanElena Stephanopoulos, 58

Alain Stephan Phones & Addresses

  • 830 Surrey Ln, Glenview, IL 60025 (847) 998-7428
  • 3042 Racine Ave, Chicago, IL 60657
  • 3343 Clark St, Chicago, IL 60657 (773) 857-6761
  • Oxford, OH
  • Dayton, OH
  • Sarasota, FL
  • Tampa, FL

Work

Position: Executive, Administrative, and Managerial Occupations

Education

Degree: Graduate or professional degree

Resumes

Resumes

Alain Stephan Photo 1

Alain Stephan

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Position:
Vice President, Subscription Delivery & Analysis at Mattersight Corporation
Location:
Greater Chicago Area
Industry:
Information Technology and Services
Work:
Mattersight Corporation - Greater Chicago Area since Jan 2012
Vice President, Subscription Delivery & Analysis
Education:
University of Chicago GSB Sep 2002 - Jun 2004
Miami University
Skills:
Management Consulting
Business Intelligence
Vendor Management
Product Management
Change Management
Customer Experience
Business Development
Project Management
Account Management
Performance Management
Product Development
Contract Negotiation
Business Process Improvement
Analysis
Management
Predictive Analytics
CRM
SaaS
Segmentation
Data Mining
Solution Selling
Customer Analysis
Analytics
Data Analysis
Call Centers
Alain Stephan Photo 2

Senior Vice President Customer

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Location:
Chicago, IL
Industry:
Computer Software
Work:
Verint Feb 2014 - 2015
Global Vice President, Customer Analytics
Dialogtech Feb 2014 - 2015
Senior Vice President Customer
Mattersight Corporation 2007 - 2014
Vice President, Subscription Delivery
Expense Reduction Analysts 2004 - 2007
Director
Pwc 1999 - 2002
Consultant
Education:
The University of Chicago Booth School of Business 2002 - 2004
Master of Business Administration, Masters, Marketing, Management, Finance Centerville High School
Miami University
Bachelors, Marketing, Finance
Skills:
Analytics
Business Intelligence
Product Management
Business Development
Customer Experience
Management Consulting
Management
Vendor Management
Business Process Improvement
Strategy
Leadership
Saas
Consulting
Account Management
Change Management
Analysis
Segmentation
Project Management
Data Analysis
Crm
Performance Management
Product Development
Contract Negotiation
Customer Satisfaction
Solution Selling
Strategic Planning
Data Mining
Call Centers
Voice of the Customer Analysis
Go To Market Strategy
Business Strategy
Cross Functional Team Leadership
Business Analysis
Strategic Partnerships
Process Improvement
Enterprise Software
Predictive Analytics
Customer Analysis
Strategic M&A
Consumer Behavior
Data Visualization
Product Launch
Global Strategy
Product Innovation
Big Data Analytics
Thought Leadership
Analyst Relations

Business Records

Name / Title
Company / Classification
Phones & Addresses
Alain Stephan
Director Product Management And Insights
Eloyalty Corporation
Information Technology and Services
150 N Fld Dr STE 250, Lake Forest, IL 60045
(847) 457-8209, (847) 582-7000

Publications

Us Patents

Weighted Promoter Score Analytics System And Methods

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US Patent:
20150134404, May 14, 2015
Filed:
Nov 12, 2013
Appl. No.:
14/078184
Inventors:
- Chicago IL, US
Christopher Danson - Austin TX, US
Tomasz Stadnik - Chicago IL, US
Jessica Leigh Hempel - Chicago IL, US
Rachel Jean Stark - Berwyn IL, US
Alain Stephan - Glenview IL, US
International Classification:
G06Q 30/02
US Classification:
705 729
Abstract:
The methods, apparatus, and systems described herein provide weighted promoter scores (WPS) for customers that have increased precision and/or accuracy compared to a traditional NPS. The methods include receiving a communication between an agent and a customer, extracting a data attribute from the communication including personality type of the customer, inputting the personality type into an algorithm trained to output a WPS, and outputting a WPS for the customer.

Online Classroom Analytics System And Methods

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US Patent:
20150100303, Apr 9, 2015
Filed:
Oct 4, 2013
Appl. No.:
14/046019
Inventors:
- Chicago IL, US
Brittney Lynn McIngvale - Chicago IL, US
Alain Stephan - Glenview IL, US
Tomasz Stadnik - Chicago IL, US
Samantha Shruti Desikan - Oak Park IL, US
Roger Warford - Hoschton GA, US
International Classification:
G06F 17/28
US Classification:
704 9
Abstract:
The methods, apparatus, and systems described herein facilitate decision-making by providing predictions of student outcomes and behaviors. The methods include receiving a communication posted by a student, identifying keywords in text of the communication associated with one or more student metrics, scoring the communication for at least one student metric, and predicting a likelihood of a student outcome based on the score.

Predictive Analytic Systems And Methods

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US Patent:
20150100528, Apr 9, 2015
Filed:
Oct 4, 2013
Appl. No.:
14/045968
Inventors:
- Chicago IL, US
Brittney Lynn McIngvale - Chicago IL, US
Alain Stephan - Glenview IL, US
Tomasz Stadnik - Chicago IL, US
Samantha Shruti Desikan - Oak Park IL, US
Roger Warford - Hoschton GA, US
International Classification:
G06N 5/04
US Classification:
706 21
Abstract:
The methods, apparatus, and systems described herein facilitate decision-making by providing predictions of outcomes and behaviors. The methods include receiving a communication between an agent and a prospect, analyzing density of keywords in a text version of the communication to determine the type of communication and amount of value time, determining if the communication is a first meaningful contact based on the type of communication and amount of value time, and predicting a likelihood of a prospect's action based on the determination.

Systems And Methods For Evaluating Job Candidates

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US Patent:
20150046357, Feb 12, 2015
Filed:
Aug 9, 2013
Appl. No.:
13/963646
Inventors:
- Chicago IL, US
Brittney Lynn Mcingvale - Chicago IL, US
Alain Stephan - Glenview IL, US
Tomasz Stadnik - Chicago IL, US
Samantha Shruti Desikan - Oak Park IL, US
Roger Warford - Hoschton GA, US
International Classification:
G06Q 10/10
US Classification:
705321
Abstract:
The methods, apparatus, and systems described herein facilitate making hiring decisions. The methods include identifying keywords associated with one or more categories relevant to a job position, receiving the candidate's answers to interview questions, reviewing the answers for the identified keywords, and outputting a score for the one or more categories based on a density of the keywords in the answers.
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Alain C Stephan from Glenview, IL, age ~47 Get Report