US Patent:
20200374246, Nov 26, 2020
Inventors:
Andre Arzumanyan - Bedford MA, US
David Arzumanyan - Bedford MA, US
Rajesh Manika Ravindran - Kumbakonam, IN
International Classification:
H04L 12/58
H04M 7/12
G06Q 20/32
H04M 7/00
Abstract:
An intelligent interface responds to text messages, which in a particular embodiment are addressed to a landline phone number. An IP network interface receives requests including a source phone number, message content and the destination phone number. The intelligent interface includes access to a serialized intent file created by a vectorizer. An intent classifier determines one intent from the serialized intent file based on the received message content. A response is generated according to the one intent. A reply generator generates a reply including the source phone number as a destination, the landline phone number as a source and the response.