Andrew N Arelt

Pittsburgh, PA

Security And Investigations

Guardian Protection Services Jun 2015 - Jan 2019
Manager of Customer Care
Duquesne Light Company Jun 2015 - Jan 2019
Contact Center Supervisor
Guardian Protection Services Jan 1, 2013 - Jun 2015
Customer Service Loyalty Department Supervisor
Farmers Insurance Jun 2012 - Dec 2012
Recruiter
Verizon Wireless Oct 2006 - Jun 2012
National Strategic Accounts Supervisor

University of Pittsburgh 1995 - 1999
Bachelors, Bachelor of Arts, Communication Gateway Senior High 1991 - 1995

Training
Leadership
Recruiting
Customer Service
Management
Call Centers
Customer Retention
Customer Satisfaction
Account Management
Interviews
Coaching
Sales
Cold Calling
Hiring
Customer Experience
Business Development
Employee Benefits
Employee Relations
Team Management
College Recruiting
Direct Sales
Process Improvement
Employee Training
Call Center
Applicant Tracking Systems
Sales Management
Insurance
Marketing
Sales Process

Farmers Insurance Group

Jun 2012 to 2000
Recruiting Specialist
Verizon Wireless

Oct 2006 to Jun 2012
National Strategic Accounts Supervisor
Verizon Wireless

May 2005 to Oct 2006
Business Support Center Supervisor
Verizon Wireless

Nov 2003 to May 2005
Customer Service Supervisor
Verizon Wireless

Nov 2001 to Nov 2003
Executive Relations Lead Coordinator
Verizon Wireless

Apr 2001 to Nov 2001
Loyalty Management Specialist
Verizon Wireless

May 2000 to Apr 2001
Customer Care Representative

University of Pittsburgh
Greensburg, PA
Dec 1999
bachelor of arts in communication