Arlyn Dean Fulton

185 Carrington Ln, Lewisville, TX 75067

Leisure, Travel, & Tourism

Fulton Consulting Feb 2017 - Jan 2019
Senior Manager, Business Transformation and Customer Experience
Lane and Mcclain Distributors Inc. Feb 2017 - Jan 2019
Director, Technical Field Service and Parts
Apple Leisure Group Mar 2018 - Jul 2018
Senior Business Process Analyst
Accenture Dec 2011 - Jan 2017
Manager - Cx, Ce, Crm, and Contact Center Consulting
The Persimmon Group Jun 2009 - Dec 2011
Manager Consulting Services

Bellevue University 1991 - 1993
Masters, Master of Arts, Business Management Bellevue University 1987 - 1989
Master of Arts, Bachelors, Masters, Master of Business Administration, Bachelor of Science, Business Administration, Management, Human Resources Management, Design, Human Resources, Business Administration and Management Union High School 1970 - 1974

Crm
Strategy
Business Intelligence
Management
Training
Business Process
Telecommunications
Consulting
Leadership
Project Management
Program Management
Management Consulting
Business Process Improvement
Analysis
Call Centers
Integration
Customer Relationship Management
Change Management
Strategic Planning
Business Process Management
Contact Centers
Operations Management
Vendor Management
Project Planning
Enterprise Architecture
Customer Engagement
Saas
It Strategy
Process Improvement
Salesforce.com
Contact Center Optimization
Performance Metrics
Microsoft Powerpoint
Contact Center Operations
Business Requirements
Communication
Multi Cultural Team Building
Microsoft Office
Microsoft Word
Microsoft Excel
Customer Experience Management
Customer Service
Software Development Life Cycle
Team Building
Customer Success
Business Development
Sales Management

English

Facilitator