Aweys M Sheikh

Louisville, KY

Financial Services

Global Language Services Ltd
Program Manager
Omnicare Inc. Dec 2014 - Nov 2015
Brand Support Services- Program Manager
Omnicare Inc. Feb 2014 - Dec 2014
Brand Support Services- Program Supervisor
Bank of America Merchant Services Dec 2008 - Jun 2013
Officer, Payment Support Team Manager
Bank of America Merchant Services Jun 2007 - Dec 2008
Associate Mentoring Program Manager

Language Skills
Call Center
Credit Cards
Customer Experience
Credit
Contact Centers
Workforce Management
Coaching Staff
Customer Satisfaction
Customer Retention
Telemarketing
Inbound Marketing
Process Improvement
Performance Management
Training
Hiring
Customer Engagement
Key Performance Indicators
Call Centers
Relationship Management
Employee Engagement
Workforce Planning
Technical Support
Merchant Services
Customer Support
Onboarding
Avaya
Recruiting
Benefits Administration
Peoplesoft
Coaching
Performance Improvement
Team Building
Performance Appraisal
Employee Training
Fmla
Employee Recognition
Employee Management
Employee Relations
Outlook
Metrics
Interviews
Employee Benefits
Leadership
Management
Career Development
Time Management
Six Sigma
Team Leadership

Economic Empowerment
Education
Environment
Poverty Alleviation
Human Rights
Health

English
Somali
Swahili

Federal Way, WA

Access Medical Transportation Jan 2016 - Sep 2020
Business Operations Manager
Jan 2016 - Sep 2020
Co-Owner and Operations Manager

First Data Corporation
Louisville, KY
2008 to 2013
Officer, Customer Service Team Manager
Bank of America Merchant Services
Louisville, KY
2007 to 2008
Associate Mentoring Program Manager
Customer Service & Technical support Team Leader
2006 to 2007
Senior Technical Support Representative
2005 to 2006
Affiliated Computer Services
Salt Lake City, UT
2003 to 2005
Customer Service Agent

University of Louisville
Louisville, KY
May 2013
Bachelor of Science in Human Resource & Talent Management

Accounting, Economics and Computer Networking