Resumes
Resumes
Director
View pageLocation:
Columbus, OH
Industry:
Outsourcing/Offshoring
Work:
Indirectpro
Leader of the Indirect Procurement Practice
Teleperformance Oct 2004 - Dec 2010
Copc Lead Auditor
Teleperformance Jul 2010 - Dec 2010
Director, Compliance and Regulatory Services
Copc Jul 2010 - Dec 2010
Director
Leader of the Indirect Procurement Practice
Teleperformance Oct 2004 - Dec 2010
Copc Lead Auditor
Teleperformance Jul 2010 - Dec 2010
Director, Compliance and Regulatory Services
Copc Jul 2010 - Dec 2010
Director
Education:
The Ohio State University 1982 - 1987
Bachelors, Bachelor of Fine Arts Pleasant High School 1978 - 1982
Bachelors, Bachelor of Fine Arts Pleasant High School 1978 - 1982
Skills:
Outsourcing
Workforce Management
Call Centers
Vendor Management
Process Improvement
Contact Centers
Customer Satisfaction
Call Center
Business Process Improvement
Customer Experience
Copc
Performance Management
Six Sigma
Management
Operations Management
Training
Data Analysis
Performance Improvement
Crm
Business Analysis
Bpo
Quality Management
Program Management
Team Leadership
Management Consulting
Leadership
Customer Service
Change Management
Business Process
Inbound Marketing
Recruiting
Process Management
Operational Excellence
Service Delivery
Customer Retention
Cross Functional Team Leadership
Coaching
Customer Relationship Management
Quality Assurance
Team Management
Workforce Management
Call Centers
Vendor Management
Process Improvement
Contact Centers
Customer Satisfaction
Call Center
Business Process Improvement
Customer Experience
Copc
Performance Management
Six Sigma
Management
Operations Management
Training
Data Analysis
Performance Improvement
Crm
Business Analysis
Bpo
Quality Management
Program Management
Team Leadership
Management Consulting
Leadership
Customer Service
Change Management
Business Process
Inbound Marketing
Recruiting
Process Management
Operational Excellence
Service Delivery
Customer Retention
Cross Functional Team Leadership
Coaching
Customer Relationship Management
Quality Assurance
Team Management
Interests:
New Technology
Reading
Photography
Shooting
Painting
Drawing
Fishing
Reading
Photography
Shooting
Painting
Drawing
Fishing
Certifications:
Six Sigma Yellow Belt Training Facilitator
Six Sigma Green Belt Training Facilitator
Six Sigma Black Belt Training Facilitator
Copc Registered Auditor
Indirectpro Indirect Procurement Training Facilitator
Copc Vmo Training Facilitator
Copc High Performance Management Techniques Training Facilitator
Copc Best Practices For Customer Experience Training Facilitator
Six Sigma Yellow Belt
Six Sigma Green Belt
Six Sigma Black Belt
Copc Inc.
Six Sigma Green Belt Training Facilitator
Six Sigma Black Belt Training Facilitator
Copc Registered Auditor
Indirectpro Indirect Procurement Training Facilitator
Copc Vmo Training Facilitator
Copc High Performance Management Techniques Training Facilitator
Copc Best Practices For Customer Experience Training Facilitator
Six Sigma Yellow Belt
Six Sigma Green Belt
Six Sigma Black Belt
Copc Inc.