Resumes
Resumes
Customer Service Manager
View pageLocation:
Milwaukee, WI
Industry:
Utilities
Work:
We Energies
Customer Service Manager
Time Warner Cable Oct 2008 - Aug 2010
Outbound Sales Supervisor
Time Warner Cable Oct 2007 - Oct 2008
Customer Retention Supervisor
Customer Service Manager
Time Warner Cable Oct 2008 - Aug 2010
Outbound Sales Supervisor
Time Warner Cable Oct 2007 - Oct 2008
Customer Retention Supervisor
Education:
Saint Louis University - John Cook School of Business 2013
John Cook School of Business at Saint Louis University 2013 - 2013
Cardinal Stritch University 2012 - 2012
Cardinal Stritch University 2007 - 2010
Master of Business Administration, Masters Clark Atlanta University 2001 - 2005
Bachelors, Bachelor of Arts, Business Administration, Management Greendale High School
John Cook School of Business at Saint Louis University 2013 - 2013
Cardinal Stritch University 2012 - 2012
Cardinal Stritch University 2007 - 2010
Master of Business Administration, Masters Clark Atlanta University 2001 - 2005
Bachelors, Bachelor of Arts, Business Administration, Management Greendale High School
Skills:
Process Improvement
Management
Call Centers
Leadership
Training
Team Leadership
Customer Service
Business Process Improvement
Customer Satisfaction
Team Building
Analysis
Software Documentation
Sales
Project Management
Program Management
Call Center
Change Management
Performance Management
Vendor Management
Customer Experience
Coaching
Project Planning
Customer Retention
Cross Functional Team Leadership
Employee Engagement
Telecommunications
Troubleshooting
Recruiting
Employee Relations
Contract Management
Budgets
Crm
Operations Management
Business Analysis
Visio
Supervisory Skills
Business Process
Sap
Customer Relationship Management
Contact Centers
Business Strategy
Energy
Strategic Planning
Public Speaking
Communication
Business Process Analysis
Business Administration
Process Analysis
Management
Call Centers
Leadership
Training
Team Leadership
Customer Service
Business Process Improvement
Customer Satisfaction
Team Building
Analysis
Software Documentation
Sales
Project Management
Program Management
Call Center
Change Management
Performance Management
Vendor Management
Customer Experience
Coaching
Project Planning
Customer Retention
Cross Functional Team Leadership
Employee Engagement
Telecommunications
Troubleshooting
Recruiting
Employee Relations
Contract Management
Budgets
Crm
Operations Management
Business Analysis
Visio
Supervisory Skills
Business Process
Sap
Customer Relationship Management
Contact Centers
Business Strategy
Energy
Strategic Planning
Public Speaking
Communication
Business Process Analysis
Business Administration
Process Analysis
Certifications:
Project Management Professional (Pmp)
Leadership Waukesha
African American Leadership Program
Leadership Waukesha
African American Leadership Program