Work:
Sutherland Global Services Apr 2013 - Oct 2017
Senior Manager-Delivery Standardization, Process Development and Transformation
Sutherland Global Services Feb 1, 2009 - Apr 2013
Account Manager and Operations Manager
Sutherland Global Services Aug 2007 - Jan 2009
Sales Coach Supervisor
Sutherland Global Services Mar 2006 - Feb 2007
Outbound Business To Business Account Manager
Skillsoft Mar 2006 - Feb 2007
Account Executive
Education:
Colorado State University Global 2018
Villanova University 2015
Villanova University 2014 - 2014
Masters, Project Management
Monroe Community College 2002 - 2004
State University of New York College at Brockport 2000 - 2002
Skills:
B2B
Lead Generation
Leadership
Call Centers
Sales Management
Telecommunications
Coaching
Bpo
Customer Service
Sales Process
Customer Experience
Customer Retention
Customer Satisfaction
Crm
Outsourcing
Account Management
Team Management
Business Process Outsourcing
Customer Relationship Management
Contact Centers
Business Process Improvement
Management
Data Analysis
Business Process
Team Leadership
Leadership Development
Cross Functional Team Leadership
Change Management
Risk Management
Risk Assessment
Project Management
Stakeholder Management
Stakeholder Analysis
Continuous Improvement
Contract Management
Workforce Planning
Workforce Management
Workflow Diagrams
Business Workflows
Budget Management
Team Motivation
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Visio
Public Speaking
Sales
Process Control
Business Process Mapping
Languages:
English
Italian
Certifications:
Project Management Professional
