Darrence M Norman

Raleigh, NC

Information Technology And Services

Allscripts Mar 2018 - Mar 2019
Associate Service Desk Analyst
Avexis, Inc. Mar 2018 - Mar 2019
It Administrator
City of Raleigh Municipal Government Jan 2018 - Mar 2018
Deployment Technician
City of Raleigh Municipal Government Jul 2017 - Mar 2018
Customer Support Analyst
Alphanumeric Systems May 2015 - Nov 2017
Service Desk Analyst

Wake Technical Community College 2018 - 2020
Associates, Associate of Arts Durham Technical Community College 2018
Durham Technical Community College 2013 - 2017
Durham Technical Community College 2013 - 2016
North Carolina Central University 2004 - 2010
North Carolina Central University 2005 - 2010
Columbia High School, Columbia, Nc 2000 - 2004

Microsoft Office
Customer Service
Technical Support
Powerpoint
Troubleshooting
Windows
Help Desk Support
Software Installation
Windows 7
Microsoft Word
Microsoft Excel
Hardware
Outlook
Computer Hardware
Access
Marketing
Sales
Windows Xp
Html
Java
C
C++
Remedy Ticketing System
Data Entry
Windows Xp Pro
Active Directory
System Center Configuration Manager
Bomgar
Dameware
Microsoft Exchange
Information Technology
Operating Systems
Databases
System Deployment
Office 365
Python
Php
Css
Customer Support
Training
Rti
Windows 10
Windows 8
Ios
Ios Development

Astadia

May 2014 to 2000
Quality Assistant
Astadia
Durham, NC
Dec 2013 to May 2014
Help Desk Analyst/Technical Support
Shopper Local
Durham, NC
May 2012 to Nov 2012
Telemarketer
Xerox
Raleigh, NC
Nov 2010 to May 2012
Florida, Customer Service Representative

Durham Technical Community College
Durham, NC
Aug 2013 to 2000
Computer Information Technology
Columbia High School
Columbia, NC
Aug 2000 to Jun 2004
High School Diploma