Work:
Medco Health Solutions
2009 to Present
Clinical Patient Care Advocate (PCA)
Landmark Aviation (Ocala Airport)
Ocala, FL
2006 to 2009
Aviation Technician-CSR
Cingular Wireless
Ocala, FL
2001 to 2006
Technical Support-CSR
Sprint United Telephone Co
Ocala, FL
1999 to 2001
Repair Technician-CSR
Education:
National Notary Association
2009 to 2014
Notary
DeVry University
Tampa, FL
2011 to 2013
AS in Health Management and Policy
Taylor College
Ocala, FL
2009 to 2010
Certified in Electronic Health Records
Taylor, Bean & Whitaker Mortgage Co.
Ocala, FL
Jan 2007 to Jan 2007
Certified in Customer Service Representative
Vanguard High School
Ocala, FL
Jan 1993 to Jan 1996
Diploma in Required Education
Skills:
Extensive call center experience, high call volume, medical terminology, billing/accounting, claims, insurance billing, medicare, specialty medication, prescription processing, problem solving, resolve escalated call issues and customer concerns
