Jhensry D Yuson

Los Angeles, CA

Financial Services

Co-Op Financial Services
Supervisor, Network Implementations
Co-Op Financial Services May 2012 - Oct 2015
Implementation Analyst
Diebold Nixdorf Dec 2010 - Apr 2012
Regional Implementation Coordinator
Diebold Nixdorf May 2007 - Feb 2010
Account Performance and Customer Relations Manager
Diebold Nixdorf Jul 2006 - May 2007
Call Management Coordinator - Team Lead

Devry University 2010 - 2012
Bachelors, Bachelor of Science, Management Diablo Valley College 1996 - 1997
Bachelors, Bachelor of Science, Management

Process Improvement
Software Documentation
Project Management
Customer Service
Call Centers
Vendor Management
Troubleshooting
Analysis
Banking
Customer Satisfaction
Business Process Improvement
Management
Business Analysis
Team Leadership
Integration
Performance Management
Technical Support
Leadership
Human Resources
Forecasting
Microsoft Office
Operations Management
Cross Functional Team Leadership
Resource Management
Powerpoint
Microsoft Excel
Change Management
Project Coordination
Time Management
Performance Reporting
Access
Customer Relations
Performance Improvement
Budgets
Call Center
Customer Retention
Cctv
Atm Networks
Ms Project
Project Managment
Pivot Tables
Acd
Workforce Planning
Project Implementation
Atm
Performance Analysis
Lotus Notes
Consulting
Technical Consulting
Technology Implementation

Diebold

Dec 2011 to 2000
Implementation Order Specialist
Diebold

Dec 2010 to Dec 2011
Regional Implementation Coordinator
Diebold
Cypress, CA
May 2007 to Feb 2010
Account Performance Manager / Customer Relations Manager
Diebold

Jul 2006 to May 2007
Call Management Coordinator - Team Lead
Survival Insurance

Jun 2006 to Jun 2006
Insurance Sales Trainee
Capital Group

May 2003 to 2006
Shareholder Accts / Intern Team Manager
Verizon Wireless

Sep 2002 to Apr 2003
Customer Care Representative
Allstate Insurance

Jan 2000 to Dec 2001
Core Analyst / Project Analyst
Bank Of America

Apr 1998 to Jan 2000
Operations Analyst
Bank of America

Nov 1996 to Apr 1998
Customer Service Representative

DeVry University
Jan 2010 to Jan 2012
BS in Technical Management
Diablo Valley College
Jan 1996 to Jan 1997
Hogan Sr. High
Jan 1992 to Jan 1995

Project Managment, Resource Management, Technical Consulting, Project Management, Resource Management, Customer Relations, Service Performance, Microsoft Excel, Desktop PC repair, General Office Technical Consultation, Performance Management, Call Center Operations