Jonas I Dietz from Saegertown, PA, age 46

Resumes

Operations Manager

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Location:

Girard, PA

Industry:

Telecommunications

Work:

Alorica
Operations Manager
West Corporation Jun 2012 - Nov 2014
Performance Assessment Liaison Supervisor
West Corporation Aug 2009 - May 2012
Production Team Lead and Performance Assessment Liaison - Elite Sales Group
West Corporation Dec 2007 - Jul 2009
Performance Assessment Liaison
West Corporation Mar 2006 - Nov 2007
Production Team Lead - Elite Sales Group

Skills:

Call Centers
Leadership
Customer Satisfaction
Quality Assurance
Customer Experience
Management
Customer Service
Coaching
Team Leadership
Telecommunications
Process Improvement
Sales
Technical Support
Software Documentation
Customer Retention
Time Management
Direct Sales
Workforce Management
Performance Improvement
Interviews
Microsoft Office
Training
Contact Centers
Sales Operations
Team Building
Sales Rep Training
Applicant Tracking Systems
Microsoft Office 2007
Business Process Improvement
Client Relations Skills
Direct Response Television
Outbound Training
Attendance Management
Microsoft Crm
Troubleshooting
Performance Management
Customer Relationship Management
Oracle
Peoplesoft
Concur
Employee Training
Crm
Social Media
Operations Management
Microsoft Excel
Team Management
Sales Coaching
Staffing Coordination
Interviewing

Interests:

Social Services
Civil Rights and Social Action
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture

Languages:

English