Work:
Affiliated Computer Systems, Inc
Cherry Hill, NJ
Sep 2010 to Jan 2011
Benefits Specialist
US Census Department of Commerce
Charlotte, NC
Apr 2010 to Jun 2010
Enumerator
Wells Fargo
Charlotte, NC
Jan 2008 to Jan 2010
Human Resources Representative
Wachovia Bank
Charlotte, NC
Aug 2006 to Dec 2007
Phone Banker II
Aegis Communications
Rocky Mount, NC
Jan 2003 to Aug 2006
Customer Service Representative
Indy Mac Bank
Mount Laurel, NJ
May 2001 to May 2002
Closing Assistant
Education:
Fayetteville State University
Fayetteville, NC
1996 to 2001
BS in Business Administration
Skills:
Customer and Personal Service: Working knowledge on application of principles and processes for providing customer service and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Effective Communication Skills: Adept in Public and Customer Relations, Negotiations, Damage and Conflict Control, and Liaison. Problem Solver: Respond rapidly and appropriately to changing circumstances. Evaluates problems make astute decisions to effect positive change, and refocus on new priorities. Technical Profile: Proficient in Windows, MS Office Suite (Word, Excel, PowerPoint and Outlook) Lotus Notes, AS/400 and SAP.
