Resumes
Resumes
Senior Technical Support Specialist
View pageLocation:
Laurel, MD
Industry:
Information Technology And Services
Work:
Techs on the Run - Laurel, MD since May 2011
Onwer
Northrop Grumman Corporation - Baltimore, MD since May 2009
Senior Technical Support Analyst
The Heritage Foundation Dec 2007 - May 2009
Senior Help Desk Specialist
Inter American Development Bank Feb 2005 - Nov 2007
IT Technical Support Officer / Installation Coordinator
Inter American Development Bank Oct 1998 - Feb 2005
End-User-Support
Onwer
Northrop Grumman Corporation - Baltimore, MD since May 2009
Senior Technical Support Analyst
The Heritage Foundation Dec 2007 - May 2009
Senior Help Desk Specialist
Inter American Development Bank Feb 2005 - Nov 2007
IT Technical Support Officer / Installation Coordinator
Inter American Development Bank Oct 1998 - Feb 2005
End-User-Support
Education:
University of Maryland University College 2007 - 2012
Bachelor, Information and Technology Systems SkillPath Seminars 2005 - 2007
Training Dell Optiplex Desktop, Dell Latitude Notebooks, and Precision Desktop Training. 2001 - 2003
Training, Dell Certified Technician Computer Institute, A+ Certification 1998 - 1998
CompTIA A+ Certification Hewlett Packard Certified Technician 1998 - 1998
Training, HP Certified Technician Computer Analytics Inc 1994 - 1995
Montgomery College 1992 - 1995
Bachelor, Information and Technology Systems SkillPath Seminars 2005 - 2007
Training Dell Optiplex Desktop, Dell Latitude Notebooks, and Precision Desktop Training. 2001 - 2003
Training, Dell Certified Technician Computer Institute, A+ Certification 1998 - 1998
CompTIA A+ Certification Hewlett Packard Certified Technician 1998 - 1998
Training, HP Certified Technician Computer Analytics Inc 1994 - 1995
Montgomery College 1992 - 1995
Skills:
Technical Support
Active Directory
Troubleshooting
Windows Server
Windows Xp
Networking
Hardware
Servers
Computer Hardware
Network Administration
Operating Systems
Vpn
Help Desk Support
System Administration
Patience
Tactfulness
Dhcp
Visio
Tcp/Ip
Endurance
Vision
Human Resource Development
Active Directory
Troubleshooting
Windows Server
Windows Xp
Networking
Hardware
Servers
Computer Hardware
Network Administration
Operating Systems
Vpn
Help Desk Support
System Administration
Patience
Tactfulness
Dhcp
Visio
Tcp/Ip
Endurance
Vision
Human Resource Development
Interests:
Social Services
Children
Economic Empowerment
Civil Rights and Social Action
Politics
Education
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health
Children
Economic Empowerment
Civil Rights and Social Action
Politics
Education
Environment
Poverty Alleviation
Science and Technology
Disaster and Humanitarian Relief
Human Rights
Animal Welfare
Arts and Culture
Health
Ken Behram Laurel, MD
View pageWork:
Northrop Grumman Corporation
May 2009 to 2000
PC/Network Support Tier 3
Heritage Foundation
Washington, DC
Dec 2007 to May 2009
Senior IT Specialist / Audio Visual Technician
Inter-American Development Bank
Washington, DC
Feb 2005 to Nov 2007
PC Technical Support Officer / Installation Coordinator
Inter-American Development Bank
Washington, DC
Oct 1998 to Feb 2005
End-User-Support / IT Specialist
May 2009 to 2000
PC/Network Support Tier 3
Heritage Foundation
Washington, DC
Dec 2007 to May 2009
Senior IT Specialist / Audio Visual Technician
Inter-American Development Bank
Washington, DC
Feb 2005 to Nov 2007
PC Technical Support Officer / Installation Coordinator
Inter-American Development Bank
Washington, DC
Oct 1998 to Feb 2005
End-User-Support / IT Specialist
Education:
University of Maryland University College
Adelphi, MD
2007 to 2014
BS in Information and Technology Systems
SkillPath Training
Washington, DC
2007 to 2007
Becoming a Customer Service Superstar
SkillPath Training
Washington, DC
2006 to 2006
Managing Emotions and Thriving Under Pressure
SkillPath Training
Washington, DC
2006 to 2006
Managing Multiple Projects, Objectives and Deadline
SkillPath Training
Washington, DC
2005 to 2005
How to Become a Better Communicator
DCSE
Washington, DC
2001 to 2002
Dell Certified Technician
CompUSA Training Center
Rockville, MD
1998 to 1998
Hewlett Packard Certified Technician
Computer Institute
Rockville, MD
1998 to 1998
CompTIA A+ Certification
Computer Analytics Inc
Silver Spring, MD
1994 to 1995
MCSE Microsoft Certificate Completion Course
Montgomery College
Rockville, MD
1992 to 1995
Electrical Engineer
Adelphi, MD
2007 to 2014
BS in Information and Technology Systems
SkillPath Training
Washington, DC
2007 to 2007
Becoming a Customer Service Superstar
SkillPath Training
Washington, DC
2006 to 2006
Managing Emotions and Thriving Under Pressure
SkillPath Training
Washington, DC
2006 to 2006
Managing Multiple Projects, Objectives and Deadline
SkillPath Training
Washington, DC
2005 to 2005
How to Become a Better Communicator
DCSE
Washington, DC
2001 to 2002
Dell Certified Technician
CompUSA Training Center
Rockville, MD
1998 to 1998
Hewlett Packard Certified Technician
Computer Institute
Rockville, MD
1998 to 1998
CompTIA A+ Certification
Computer Analytics Inc
Silver Spring, MD
1994 to 1995
MCSE Microsoft Certificate Completion Course
Montgomery College
Rockville, MD
1992 to 1995
Electrical Engineer
Skills:
Windows XP, Windows 7, UNIX, Linux, Servers, Hubs, Routers, Switches, PCs, MS Office Suite, MS SQL Server, Visio, TCP/IP, DNS, DHCP, WINS, Ethernet, Token Ring, Visual Basic, C, C++, HTML, JavaScript, BlackBerry, Iphone, Ipad