Inventors:
Matthew E. Hoekstra - Forest Grove OR
Assignee:
Intel Corporation - Santa Clara CA
International Classification:
G06F 1518
Abstract:
A problem-resolution software system is organized into a âsolution cubeâ which interacts with a problem-resolution framework consisting of a production-system engine. The solution cube incorporates production-system rules, âsolution interpretersâ for implementing chosen solutions, and a common interface mechanism for standardizing the interaction between the solution interpreters and the production system. The solution cube may also incorporate âinformation providersâ for obtaining information from specific information sources, and another common interface mechanism for standardizing the interaction between the information providers and the production system. Each solution cube, which is a uniquely identifiable problem-resolution object, is organized into sub-units of one or more âknowledge elements,â each of which may be reusable by other solution cubes. The knowledge elements operate to add semantic information to the CIM data model which defines the components of a computing environment in terms of objects. The knowledge elements, by using the production system rules to set restrictions and dependencies on the properties of CIM objects, specify the âpreferred stateâ of a given computer system and performs necessary actions based on the rules to maintain the preferred state, which rules may request additional information for the purpose of clarifying the context of the initial CIM data model by using heuristics and reasoning.