Inventors:
Thomas Lee Adams - Austin TX, US
Xiaolian Yang Bi - Shanghai, CN
Gordon Lynn Blumenschein - Woodridge IL, US
Nancy Ann Book - Naperville IL, US
Rodney T Brand - Florissant MO, US
Susanne Marie Crockett - Buffalo Grove IL, US
Laura Kay Culli - Austin TX, US
Mary Louise Hardzinski - Longmont CO, US
Michael Albert Machacek - Bulverde TX, US
Thomas Joseph McBlain - Arlington Heights IL, US
John Wesley Moss - Lake Zurich IL, US
Stephen Mark Mueller - Austin TX, US
Karen Jeanne Pelletier - LaQuinta CA, US
Richard Everett Sabinson - San Antonio TX, US
Paul Wilczynski - Cary IL, US
Elizabeth Goldwyn Gibson - Austin TX, US
Assignee:
AT&T Labs, Inc. - Austin TX
International Classification:
H04M 3/42
H04M 7/00
H04M 11/00
US Classification:
37920102, 37922108, 379 8818, 37920112
Abstract:
A system and method include implementing and accessing a subscriber's telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The system and method enable a subscriber to review, schedule and modify call forwarding information stored and implemented by a service control point (SCP) through a common server from any dual tone multi-frequency (DTMF) telephone and IVR system via the PSTN or any GUI and Web client via the Internet. The subscriber is able to build and edit call forwarding data, such as a scheduler and priority and rejection screening lists, by the GUI via the Internet for subsequent implementation.