Resumes
Resumes
Director, Service Operations
View pageLocation:
Louisville, KY
Industry:
Consumer Services
Work:
Adp 2003 - 2016
Director, Command Center - Participant Contact Center
Adp 2003 - 2016
Director, Service Operations - Participant Service Center, National Accounts
Kronos Connect 1998 - 2003
National Sales Manager and Director of Client Services
1998 - 2003
Director, Service Operations
Director, Command Center - Participant Contact Center
Adp 2003 - 2016
Director, Service Operations - Participant Service Center, National Accounts
Kronos Connect 1998 - 2003
National Sales Manager and Director of Client Services
1998 - 2003
Director, Service Operations
Education:
University of Kentucky
Bachelors, Bachelor of Business Administration, Finance
Bachelors, Bachelor of Business Administration, Finance
Skills:
Call Center Operations
Process Improvement Projects
Reporting
Vendor Management
Multi Unit Leadership
Client Engagement
Forecasting
Performance Analytics
Customer Relationship Management
Vendor Support
Standard Operating Procedures
Avaya Call Management System
Cms Supervisor
Microsoft Office
Nice Perform
Verint Workforce Optimization Suite
Staffing and Training
Communication Systems
Customer Service
Email Management
Cimplicity
Siebel
Interactive Intelligence
Organizational Change Agent
Process Improvement Projects
Reporting
Vendor Management
Multi Unit Leadership
Client Engagement
Forecasting
Performance Analytics
Customer Relationship Management
Vendor Support
Standard Operating Procedures
Avaya Call Management System
Cms Supervisor
Microsoft Office
Nice Perform
Verint Workforce Optimization Suite
Staffing and Training
Communication Systems
Customer Service
Email Management
Cimplicity
Siebel
Interactive Intelligence
Organizational Change Agent
Director Of Command Centre
View pageLocation:
Louisville, KY
Industry:
Outsourcing/Offshoring
Work:
Shps
Director of Command Centre
Director of Command Centre
Education:
University of Kentucky 1978 - 1982
Director - Command Center At Shps
View pagePosition:
Director - Command Center at SHPS
Location:
Louisville, Kentucky Area
Industry:
Outsourcing/Offshoring
Work:
SHPS
Director - Command Center
Director - Command Center
Education:
University of Kentucky 1978 - 1982