Shanda N Heath

4333 Edgewood Rd northeast, Cedar Rapids, IA 52405

Insurance

Transamerica Agency Network, Inc.
Documentation Specialist
U.s. Cellular Sep 2000 - Oct 2014
Major Account Support
S & J Photography 2002 - 2008
Co-Owner
Cedar Rapids Schools Aug 1998 - Jun 2000
Interpreter For Deaf and Hard of Heating

American Public University System 2012 - 2015
Bachelors, Legal Studies Kirkwood Community College 1993 - 2012
Associates, Associate of Arts, Liberal Arts John F. Kennedy High School

Customer Satisfaction
Wireless
Customer Retention
Telecommunications
Cellular Communications
Team Building
Direct Sales
Customer Experience
Customer Service
Call Centers
Sales Operations
Sales Process
Team Leadership
Account Management
Leadership
Cold Calling
B2B
Mobile Devices
Troubleshooting
Coaching
Training
Management
Strategic Planning
Process Improvement
Vendor Management
Leadership Development
Cross Functional Team Leadership
Microsoft Office
Networking
Program Management

Children

US Cellular
Marion, IA
2000 to 2014
Major Account Support
S&J Photography
Toddville, IA
2003 to 2010
Co Owner/Photographer
Cedar Rapids Community Schools
Cedar Rapids, IA
1998 to 2000
Interpreter
Hawkeye Downs
Cedar Rapids, IA
1995 to 2000
Supervisor of Concessions and Bingo Hall
Kohl's Department Store
Cedar Rapids, IA
1994 to 1996
Point of Sale Supervisor

American Public University System
Charles Town, WV
2012 to 2000
BA in Legal Studies
Kirkwood Community College
Cedar Rapids, IA
1993 to 2012
AA in Liberal Arts
John F Kennedy High School
Cedar Rapids, IA
1989 to 1993
Diploma in General Education