- (706) 569-4295
- Columbus, GA and 1 more
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Available data on Susan E.Summary
Available data on Susan E.- Full Name
- Susan Thomas Emmert
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- Susan emmert 3813 meadowcliff drive columbus, georgia 31907 706/662-0267 objective to obtain a position that would enable me to use my experience in customer service and 18 years in brokerage. this includes my experience as an anti-money laundering officer, operations officer of a staff of up to 15 and training skills. these skills would be an asset for any position relevant that i have your consideration. qualifications twenty five years experience in customer service eight years experience in operations (four years as operations officer) with synovus securities, inc. three years experience as the anti-money laundering officer / four years experience in financial services. two years experience as a financial associate with a. g. edwards & sons, inc., a division of wachovia securities. education hardaway high school, columbus, georgia experience 2010-2012 ncr (national cash register) columbus, georgia technical support specialist data input from one program to another. completing requests from ncr technicians and different account team personnel. programming locks and lock keys for atms. preparing fedex packages for daily pick up and making the delivery. sending out a report of the daily work to account team personnel and territory managers. trouble-shooting with ncr technicians and account team personnel on locks and keys that are for atms. making decisions on what type of part is needed for replacement when ncr ces call in. 2007-2009 a. g. edwards & sons, inc., a division of wachovia securities columbus, georgia financial associate assist top producing broker, including daily interaction by phone or in person with clients. inform clients of legal documents needed to establish various types of accounts including estate and ira beneficiary accounts. establish new accounts, submit forms and legal documents to our home office. prepare and / or send various a. g. edwards forms, letters, reports, insurance and annuity information and mutual fund applications to clients. receive in securities and checks for deposit and prepare check requests and ira distribution forms for mailing or client pick up. provide clients with stock quotes. problem solving, research, cost basis updates and maintenance on accounts. responsible for movement of money and securities between accounts, assist clients with exercising their stock options and incoming transfers. communicate daily with our home office in the various departments (customer identification, compliance, margin, dividends, new accounts, iras and microfilm) by phone, e-mail or wire for any changes or updates to client accounts. research pertaining to know your customer, the customer identification program. 2006-2007 columbus bank and trust columbus, georgia teller client deposits, cashing checks and issuing cashiers checks. assisting clients with new account information and deposit box entry. cross-trained with the customer service representatives and assisted clients when time allowed. 2002-2005 synovus securities, inc. columbus, georgia anti-money laundering officer / financial services representative / special projects implemented procedures for monitoring potential suspicious activity in accounts. coordinated and monitored daily compliance with federal and state laws relating to money laundering. customized the required aml courses annually for the brokerage business vs. the bank requirements. conducted the annual aml training to all respective employees brokers and sales assistants. prepared the aml article for quarterly compliance link sent to all employees. revised and updated the aml compliance manual as needed/annually. when required, filed a suspicious activity report and / or notified law enforcement. monitored accounts for unusual activity / inquiries from the risk analyst and corresponded with brokers/sales assistants, operational personnel, equifax, management and our clearing firm risk department analyst on any discrepancies. this included corresponding with other securities firms and banks to determine if the activity is suspicious. coordinated and responded to internal and external audits of the aml program. attended seminars and tele-conferences annually for updates and training on new procedures for the aml program. provided recommendations to management on whether to close or maintain accounts that cause the firm to file or consider filing a sar. assisted brokers and sales assistants locally and with 40 + branches. executed trades and corrected trading errors. market research for the sales force. co-facilitate quarterly training of new hires (brokers and sales assistants) in the different functions of operations and aml policy and procedures. provided guidance to the brokers and sales assistants of operational functions. implemented a new service for the brokers and sales assistants. trained personnel. preparation and distribution of a mass mailing to clients being assigned to a new broker. 1998-2001 synovus securities, inc. columbus, georgia operations officer responsible for supervising all operational support functions for synovus securities. developed, recommended and implemented new techniques for processing of securities transfer, delivery, clearing, account documentation, policies and procedures. trained, developed and supervised team members to grown the operations department to a high level of service. participated in the reorganization of our new accounts and operations job responsibilities to combine the departments. prepared and administered the budget for operations. attracted and retained qualified staff, working with temporary services as needed. generated new ideas, identified project needs (participated and took the lead on certain projects), analyzed issues and made practical decisions. participated in meetings of establishing new branches and traveled to the different locations in order to train our new brokers and sales assistants. attended seminars annually for system updates and for training on new procedures offered by our clearing firm. 1992-1998 synovus securities, inc. columbus, georgia operations clerk assisted clients in person and telephone inquiries. sending correspondence as needed to our clients. maintained and monitored reports for relevant securities information for communication to our clients and brokers/sales assistants. received in securities for deposit on liquidating transactions and collected payment for purchasing transactions. communicated on a daily basis with our clearing firm for legal clearing of securities. monitored ira distributions, ira transfer checks and brokerage accounts transferring to and from other firms. responsible for research on client accounts, tender offers on securities and journals of money and securities between brokerage accounts. trained new hires of operation personnel and brokers and sales assistants. 1991-1992 synovus securities, inc. columbus, georgia customer service representative / new accounts provided clients with stock quotes and headline information. provided quality client service to include: a large volume of incoming calls, distribution of mail, assisting the operations department by sending letters to clients and gt99monitoring new account reports. entered new accounts into the system, maintaining the documentation and filing. recorded and gave a live broadcast for two radio stations of the mid-day stock report and closing report. 1989-1991 bank south columbus, georgia teller/customer service representative opening and closing the branch on saturdays. client deposits, cashing checks, issuing cashiers checks and travelers checks. receiving and preparing currency for pick up. assisting clients with new account information and deposit box entry. references available upon request
Phones and Addresses
Available data on Susan E.-
Columbus, GA
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What is Susan Thomas Emmert’s phone number?
Susan Thomas Emmert’s phone number is (706) 569-4295.