Toby D Hudson

Dallas, TX

Computer Software

Ca Technologies Mar 2014 - Nov 2018
Principal Business Analyst
Ca Technologies Apr 2008 - Apr 2014
Principal Customer Experience Manager
Ca Technologies Nov 2003 - Apr 2008
Senior Support Availability Manager
Hewlett-Packard Jan 1998 - Jul 2003
Solutions Architect and Pre-Sales Engineer
Hewlett-Packard Feb 1997 - Oct 1998
Engineering Project Manager

Devry University 2007 - 2009
Bachelors, Bachelor of Science, Management Waubonsie Valley High School 1977 - 1981

Product Management
Process Improvement
Solution Selling
Troubleshooting
Enterprise Software
Project Management
Computer Hardware
Partner Management
Customer Satisfaction
Customer Experience
Customer Retention
Customer Engagement
Customer Service
Team Leadership
Leadership Development
Lead Generation
Cross Functional Team Leadership
Technical Leadership
Thought Leadership
Strategic Leadership
Lead Management
Mentoring
Mentoring of Staff
Succession Planning
Customer Success
Successfactors
Report Writing
Issue Resolution
Issue Management
Workshop Facilitation
Workshop Development
Design Workshops
Lunch and Learns
Webinar Management
Educational Technology
Technology Needs Analysis
Emerging Technologies
Production Planning
Escalations Management
Escalation Resolution
Escalation Process
Leadership
Crm
Data Analysis
Business Analysis

Itil Foundation Certified

Arlington, TX

4122 west Main St, Artesia, NM 88210

Oil & Energy

Houston, TX

Dallas/Fort Worth Area

Information Technology and Services